“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”
– Nelson Mandela, Former President of South Africa
「如果你用对方知道的语言和他沟通,他的意识可以理解;如果你用对方的语言和他沟通,他将心领神会。」– 纳尔逊‧曼德拉(前南非总统)
纳尔逊‧曼德拉(1918-2013) 为南非第一位全民公投选上的总统,年轻时身为反对党武装组织的领袖,因反抗种族隔离而被捕入狱27 年,他在71 岁获释后领导多党协商,达成多元族群的民主共识,并在1993 年获得诺贝尔和平奖。